Vodafone Idea to provide customer service through WhatasApp


Vodafone Idea today launched VIC – an ArtificialIntelegence (AI) powered digital customer service and support virtual assistant for its customers.

It is now live on the websites, My Vodaphone and My Idea Apps and onWhatsApp. According to the company’s release VC enables Vodafone and Idea customers get instant response on billing payments, recharges, VAS, plan active, activation, new connection, data balance, bill requests etc.

VishantVora, Chief Technology Officer, Vodafone Idea said, “VIC, an AI powered platform, developed by our technology partner, ORISERVE, is an industry first initiative and has relevance when customers are house-bound due to the lockdown.”

Vodafone Idea VIC Virtual Assistant can be accessed 24×7.Users will receive a link via SMS to initiate a conversation using VIC on WhatsApp. Alternatively, customers can simply click on the links or send a message on the numbers below, to access the service.Vodafone Care – 9654297000; bitly – https://bit.ly/2xKGVNf.Idea Care – 7065297000; https://bit.ly/2XPRjOf.

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