Haier to upgrade customer feedback through WhatsApp survey

Home Appliances & Consumer Electronics major Haier has unveiled its new customer service initiative that is now available on WhatsApp Messenger.

Through this service, Haier aims to conduct customer surveys through WhatsApp to improve the service experience.

In 2020, Haier had introduced a WhatsApp Channel that helps its customers resolve issues, generate new service requests & inquire about the status of existing ones.

This channel is empowered with Chatbots & live agents to help the customers solve the issues they are facing.

Taking it up a notch, Haier has now started the industry-first survey through this WhatsApp channel to gather information on service provided on a real-time basis while improving the customer experience.

Consumers can register for the service by sending a quick message or scanning the QR code that is directed to Haier’s WhatsApp account on +91 8553049999.

They can use WhatsApp to get technical assistance for Haier’s appliances across categories, rate the customer service, and provide feedback on the technicians and engineers.

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